How to resolve Wireless Network connection Problem When use hp printer or scanner
How to resolve Wireless Network connection Problem When use hp printer or scanner
Try these recommendations and procedures to help troubleshoot and avoid wireless connectivity issues.
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Restart the printer and the computer: Restarting the computer and the printer can clear possible error conditions.
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Confirm the printer connection and network name: On your printer, make sure the Wireless feature is on, and the printer is connected to the same network as your computer or mobile device.Some printers have a Wireless icon
and a blue light on the printer control panel. Make sure this light is on, and not blinking.NOTE:
If you connect your printer with a USB cable, HP ePrint does not work. -
Manually connect the printer to the network: Many HP printers have a wireless setup wizard tool available on the printer control panel network or wireless settings menus. Follow the on-screen instructions to type your network name and password to connect the printer to the network.
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Move the printer and router closer together: Move the printer and the computer closer to your wireless router, but no closer than 6 ft (1.8 m). Wireless signals can be weaker at greater distances between the printer and the router.
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Restart the router: If you are experiencing a slow or intermittent wireless connection, try restarting your router. Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.
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Check the router band setting: HP printers only support the 2.4GHz band. If your router is set to the 5GHz band, the printer cannot connect to the network.
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Check your firewall software: Your firewall software might prevent the printer from accessing the computer. Accept or allow any firewall messages that display during the printer software download and installation, or configure the software to allow HP downloads and installations.
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Check for obstructions between the printer and the router: Remove any metal objects between the printer, the computer, and the access point (router). Objects such as refrigerators or metal bookcases can interfere with wireless signals.
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Check for other devices that emit radio and wireless signals: Move any devices that emit radio signals, such as microwaves and cordless telephones, farther away from the printer. They can interfere with wireless signals.
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Set the IP address on the printer: Your printer can bypass automatic IP address assignment by DHCP and use any valid IP address you choose. Use the front panel menu to type an IP address that is valid for use on your local area network.